The Reserve - Hospitality lifted to the extraordinary

The Reserve, the exclusive boutique hotel housed within the Savoy Palace in Funchal, is steeped in a world of absolute excellence. More than just a hotel, The Reserve has been designed to offer a bespoke experience from start to finish. From the moment you make your booking until you return home, every stay is tailor-made to the guest’s needs, with an emphasis on discretion, comfort and an attention to detail that shines through in every interaction.
Upon entering Savoy Palace, a dedicated welcome service guides guests to The Reserve’s exclusive lobby, from where a private lift takes them directly to the 16th floor, where the action takes place. This is where you’ll find the Jacarandá Club, the social and emotional heart of The Reserve. More than just a private area, this exclusive space represents a new way of experiencing luxury hospitality. Guests check in and out in a sophisticated and relaxing atmosphere, accompanied by a welcome drink, whilst enjoying round-the-clock service throughout the day.
À la carte breakfasts, a carefully curated selection of premium snacks and drinks, as well as a bistro-inspired menu served at lunch and dinner, transform the Jacarandá Club into an exclusive place to meet. As the sun sets over the Atlantic, the space takes on an even cosier atmosphere, creating moments of contemplation and tranquillity with views over the city of Funchal.
One of the property’s best-kept secrets can be found right above this private club: an elegant panoramic terrace with an infinity pool, accessible exclusively to guests of The Reserve. With breath-taking views over the bay of Funchal and the ocean, this area also features a water massage pool, spacious sunbathing areas and a pool butler service, designed to enhance every moment of relaxation.

With just 40 rooms and suites, all with sea views, The Reserve provides a cosy and secluded atmosphere.

The exclusivity of the concept is also reflected in the accommodation. With just 40 rooms and suites, all with sea views, The Reserve provides a cosy and secluded atmosphere. The Deluxe rooms, the spacious Pool Suites and the impressive The Retreat presidential suite each embody a different interpretation of contemporary luxury, all sharing a sophisticated and timeless aesthetic.
The décor draws its inspiration from Madeira’s natural identity. The interiors convey the exuberance of the local flora through a colour palette that combines the blues of the Atlantic, the greens of the island’s landscape, the grey tones of the pebble beaches and the warm browns of the fertile soil and precious woods. Every single element has been carefully selected to create an atmosphere of elegant comfort and authenticity.

The décor draws its inspiration from Madeira’s natural identity.

Refinement is also reflected in the details of the guest rooms. The spacious private balconies help create a fully immersive experience that invites guests to relax completely. Everything has been designed so that luxury comes through both subtly and consistently.
Central to this unique approach is a rare figure in the hospitality industry: the GEPA – Guest Experience Personal Assistant. Available 24 hours a day, this personal assistant is a supporting presence for each guest throughout their entire stay, acting as a highly specialised and entirely dedicated concierge. More than simply fulfilling requests, the GEPA anticipates a guest’s possible requirements. From organising exclusive experiences on the island to coordinating bookings, and customising the smallest details of the accommodation, their role is to ensure a seamless, flawless and truly bespoke experience. This service reflects the philosophy of The Reserve: to transform every stay into a unique experience.
Guests also enjoy preferential access to the facilities at the Savoy Palace, including priority bookings at its restaurants and the award-winning Laurea Spa. Regarded as one of Madeira’s most exclusive wellness destinations, the spa boasts indoor and outdoor pools, a sauna, a hammam, a thermal bath, a fully equipped fitness centre and an extensive menu of treatments featuring internationally renowned brands. Another highlight is the unique space dedicated to manicures and pedicures, complemented by a champagne service.

The spacious private balconies help create a fully immersive experience that invites guests to relax completely.

The culinary experience takes centre stage at Nikkei, a restaurant that combines Asian flavours with contemporary international cooking techniques. Freshly caught fish of the day and carefully selected local ingredients form the basis of a sophisticated dining experience, in keeping with the exceptional quality that characterises the entire establishment.
The Reserve stands out as one of Madeira’s most exclusive destinations and one of the new landmark addresses in European luxury hospitality. A place where privacy, customisation and service achieve a rare standard, transforming every stay into a celebration of wellbeing, elegance and the art of hospitality.

The Reserve stands out as one of Madeira’s most exclusive destinations and one of the new landmark addresses in European luxury hospitality.

Text: Editorial team
Photos: The Reserve