What does your role as National Coordinator Director of DS SEGUROS entail?
I developed and implemented the whole concept from scratch. I started the launch of the first agencies, of which there are currently more than 110, and I created a network support team to boost them. As National Coordinating Director, my role is to define, support and drive the strategy towards growth in turnover, in general and by agency; to define marketing and communication, and also to manage all areas of the company. We have grown by more than 50% every year.
Can you please list the values which govern the team’s conduct?
Focus on customer service, always presenting the best solution, as well as professionalism and concern. Focus on supporting the agencies so that business grows and is profitable. Professionalism in all dealings with insurance companies, which allows us to provide an excellent service to the customer, whereby DS SEGUROS is today one of the largest brokers with the majority of insurance companies in Portugal.
Were the results of the insurance brokerage company positive during the pandemic period? If so, what was the secret?
The results for the years 2020 and 2021 were, according to what was projected and the objectives we set at the beginning of each of them, a 50% growth in the turnover of our agencies. It left us very satisfied, given that the difficulties generated by the pandemic did not significantly harm the performance of the agencies, in particular, and of the company, in general. The secret was the adaptability of our professionals who, realising that the customers needed our service, continued to find different ways to be in contact with them.
What makes DS SEGUROS different from other companies in the same field?
DS SEGUROS is a company that, due to the size it has achieved, both in terms of turnover and geographical dispersion, is able to offer its customers the possibility to access the best solutions from practically all insurance companies in the market through a single broker. In practice, this allows the customer to access, speaking only with one broker, the best prices and cover on the market.
«We have grown by over 50% every year»